{"id":3123,"date":"2026-06-18T10:26:07","date_gmt":"2026-06-18T10:26:07","guid":{"rendered":"https:\/\/aiper.com\/blogs\/?page_id=3123"},"modified":"2026-07-30T09:15:56","modified_gmt":"2026-07-30T09:15:56","slug":"ss1-schedule-firmware","status":"publish","type":"page","link":"https:\/\/aiper.com\/blogs\/troubleshooting\/ss1-schedule-firmware\/","title":{"rendered":"Surfer S1 Schedule &amp; Firmware Update Guide"},"content":{"rendered":"\n<div class=\"aiper-tc-guide\">\n<style>\n    .aiper-tc-guide { --p:#d97706; --a:#c56e05; }\n\n    .aiper-tc-guide {\n        max-width: 780px;\n        margin: 0 auto;\n        font-family: 'Inter','Segoe UI',system-ui,-apple-system,sans-serif;\n        color: #2c3e50;\n        line-height: 1.6;\n    }\n    .aiper-tc-guide * { box-sizing: border-box; margin: 0; padding: 0; }\n\n    .aiper-tc-guide .container {\n        display: flex; flex-direction: column; gap: 28px;\n        padding: 40px 20px 60px; background: #f3f6f9; border-radius: 24px;\n    }\n\n    \/* \u2500\u2500 Hero card \u2500\u2500 *\/\n    .aiper-tc-guide .hero-card {\n        background: #fff; 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font-weight: 600; color: var(--a);\n        text-decoration: none;\n    }\n    .aiper-tc-guide .tc-back-nav a:hover { text-decoration: underline; }\n<\/style>\n<div class=\"container\">\n    <div class=\"hero-card\">\n        <span class=\"eyebrow\">Aiper Surfer S1<\/span>\n        <p class=\"subtitle\">Schedule not working is the most reported issue for the Surfer S1.<\/p>\n    <\/div>\n    <div class=\"answer-card\">\n        <span class=\"label-badge\"><span class=\"dot\"><\/span> Direct answer<\/span>\n        <p>Schedule not working is the most reported issue for the Surfer S1. Common causes: <strong>firmware update fails<\/strong> (cannot update in charging\/standby state), or schedule was wiped after a firmware update. If all troubleshooting fails, CS escalates to a ticket.<\/p>\n    <\/div>\n        <div class=\"section-card\">\n            <div class=\"section-icon icon-info\"><\/div>\n            <h2>Firmware Cannot Update in Charging or Standby<\/h2>\n            <p>This is the most common reason firmware updates fail on the Surfer S1. Requirements for a successful update: (1) Device must be powered ON (not in standby or sleep). (2) Device must NOT be connected to the charger. (3) Wi-Fi connection must be stable. Start the update from the Aiper app with the device fully charged, disconnected from the charger, and the app open in the foreground.<\/p>\n        <\/div>\n        <div class=\"section-card\">\n            <div class=\"section-icon icon-steps\"><\/div>\n            <h2>Schedule Not Working After Firmware Update<\/h2>\n            <p>Firmware updates wipe saved schedules. After any update, re-enter your schedule in the app. Navigate to Schedule, set your days and start time, and confirm. The device must be online (Wi-Fi connected) when the schedule fires.<\/p>\n        <\/div>\n        <div class=\"section-card\">\n            <div class=\"section-icon icon-warn\"><\/div>\n            <h2>&#8220;Firmware Update Needed&#8221; False Positive<\/h2>\n            <p>If the schedule page shows a firmware update prompt but you are already on the latest version: (1) Force-quit the Aiper app. (2) Power off the S1 and power back on. (3) Reconnect to app. (4) Navigate to Schedule \u2014 the error should clear.<\/p>\n        <\/div>\n        <div class=\"section-card\">\n            <div class=\"section-icon icon-fix\"><\/div>\n            <h2>Escalation: When CS Submits a Ticket<\/h2>\n            <p>If the schedule remains non-functional after: firmware updated, app reinstalled, robot factory reset, and schedule re-entered \u2014 CS agents escalate to a back-office technical ticket. This is expected for persistent schedule failures that survive all standard troubleshooting steps.<\/p>\n        <\/div>\n\n    <div class=\"tc-back-nav\">\n        <a href=\"https:\/\/aiper.com\/blogs\/troubleshooting\/\">&larr; All troubleshooting guides<\/a>\n    <\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aiper Surfer S1 Schedule not working is the most reported issue for the Surfer S1. Direct answer Schedule not working is the most reported issue for the Surfer S1. Common causes: firmware update fails (cannot update in charging\/standby state), or schedule was wiped after a firmware update. If all troubleshooting fails, CS escalates to a&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2931,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3123","page","type-page","status-publish","hentry"],"lang":"en","translations":{"en":3123,"de":3823,"fr":3824,"es":3825},"_links":{"self":[{"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/pages\/3123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/comments?post=3123"}],"version-history":[{"count":8,"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/pages\/3123\/revisions"}],"predecessor-version":[{"id":8024,"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/pages\/3123\/revisions\/8024"}],"up":[{"embeddable":true,"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/pages\/2931"}],"wp:attachment":[{"href":"https:\/\/aiper.com\/blogs\/wp-json\/wp\/v2\/media?parent=3123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}