Refund and Warranty

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Aiper's warehouse for inspection, the refund process will begin.

* Returns must include all accessories

* Items must include original packaging

* For non-quality related warranty claims, the buyer is responsible for shipping costs

* For non-quality related warranty claims, Aiper refunds the cost of the product itself

* Returns may be rejected if items do not meet the above requirements

Warranty Claims for Quality-Related Issues

Aiper's limited warranty is restricted to the country of purchase. 

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

 Item    Warranty Period (Months)
 Seagull 600  12
 Seagull 1000  12
 Seagull 1500  24
 Orca 1200 pro  24
 Orca 1300  24
 Comsuming Materials (e.g. filter tray)  90 Days
 Drive Kit or Control Box  Free All within Warranty Period

Process:

* The buyer must provide sufficient proof of purchase

* Aiper must document what happens when the buyer troubleshoot the product

* The defective item must be returned for quality inspection

* Warranties on those replacements are voided if the wrong item is returned to Aiper or if the defective item is not returned.

Valid proof of purchase:

* Order number from online purchases made through Aiper or Aiper's authorized resellers

* Sales invoice

* Dated sales receipt from an authorized Aiper reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

* Returning products for any reason other than a proven defect

* Warranty claims on items taken outside the original country of purchase

* Buyer’s accidental returns

* Returning personal items

* Returning items claimed to have defects but found by Aiper quality control to be in working condition

* Returning defective items in international shipping

* Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

* Products without sufficient proof of purchase

* Lost or stolen products

* Items that have expired their warranty period

* Non-quality-related issues

* Repairs through 3rd parties

* Damage from outside sources

* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)

* Purchases from unauthorized resellers

(Aiper also provides out-of-warranty service, for any issues please contact with service@aiper.com )

Aiper is not liable for:

* Loss of data incurred from the use of Aiper products

* Returning personal items sent to Aiper