Most frequent questions and answers
Please ensure your device is switched off. Units will not charge when powered-on. Check that the charger is properly connecteed, and that electricity is flowing to the charger. If no problems are detected, please contact Aiper Customer Care.
Each device is tested at our facility before leaving the factory . Some residual moisture may be left behind but does not affect the working condition of the unit.
The device does not support cleaning pool walls.
Please check whether the rotor is blocked by debris . If so , please remove ,clean , and reinstall the rotor . If not blocked , please check for damages , as this part may need to be replaced.