Most frequent questions and answers
All machines undergo 100% water testing before shipping to ensure proper functionality . Therefore , it may find water droplets inside the packaging.
The filter basket is blocked by pool dirtpiedPlease hold the cleaner and fully submerge it into the water till no air bubblesc ome out before each use and wash the filter basket IMMEDIATELY after each use
Please ensure that the battery is fully charged before use . Please use a water gun to clean the garbage bin in a timely manner to prevent dirty and dry debris from clogging the filter after each use , which affects the cleaning efficiency
The machine will clean the pool floor in an ” S ” pattern first . When the battery level drops below 50% , it will switch to cleaning the wall and waterline in an ” N pattern . When the battery reaches below 10% , it will self-parking along the pool wall.
The battery and motor is covered by a 24-month defect liability period , you can reach us via email or phone for a replacement .If it is beyond the 2-year period,you can purchase the assembly separately.