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How it works

Welcome to Aiper’s self-service page for processing <span>warranty</span> requests and making inquiries. All Aiper warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Aiper purchase may have caused.
Please note this page is regarding purchases made through this website or the Aiper store on Amazon. <span>For purchases made through Aiper’s authorized resellers,</span> please contact them directly.
All products purchased from Aiper come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or or on this chart. You can also verify the warranty period with our customer service team in the body of your message.[Authorized Resellers List].
Email *
Phone
Name *
Please Upload Proof of Purchase (Screenshot of orders, Recipt, Invoice etc.) (Maximum 10MB)
Click or drag file to this area to upload
As part of the program, you wil need to submit proof of purchase. This is required for all submisions. All attachments should be no more than 10 MB
    Order Details
    Where did you purchase your Aiper? *
    Select
    Your Aiper Series *
    Select
    Your Aiper Model *
    Select
    You can find this in your account’s order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
    address *
    Select
    (If applying for a replacement, we will arrange for it to be sent to this address.)
    Order Id *
    Example: AIPERUS10000(Official Website); 111-1234567-1234567(Amazon)
    You can find this in the order history of the account the purchase was made through.
    Issue Details *
    File Upload
    Click or drag file to this area to upload
      Serial Number
      The S/N is usually located at the bottom on the rating label with a QR code.
      The SN can be found on the main body of the product itself. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: FY529241.
      I have already read and agree: The Terms of Service and the Privacy Notice.
      Submit

      *Aiper is the No.1 brand of smart robotic pool cleaner in the world in terms of sales volume

      Source: Euromonitor International Co., Ltd., in terms of 2025 manufacturer sales volume (units) in the world. Smart robotic pool cleaner is defined as: intelligent service robots integrating mechanical, electronic, software algorithm and sensor technologies. They autonomously or with minimal human intervention perform pool cleaning and maintenance tasks, typically featuring smart navigation, path planning, and multiple cleaning modes. Research completed in 2025/12.

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