Aiper General Terms and Conditions of Sale

Last updated: June, 2026

This General Terms and Conditions of Sale governs the sale by Aiper INTELLIGENT SARL (the “Seller”, “we”, “us” or “our”) of Aiper products (the “Goods”) to any individual or legal entity (the “Buyer” or “you”) through the Aiper European online store and any country-specific online store that expressly incorporates these Terms (collectively, the “Site”), whether accessed via a computer, mobile device or any other digital device.

Buyers may contact the Seller’s customer service team by email at service@Aiper.com. For the purposes of these Terms, a “Consumer” means a natural person acting for purposes which are outside his or her trade, business, craft or profession.

1. Conclusion of the Purchase Contract

1.1. To purchase Goods on the Site, the Buyer may be required to register and log into an account in accordance with Aiper’s Terms of Service. Buyers who are individuals must be at least eighteen years old or have reached the age of legal capacity required under the laws applicable to them.

1.2. By following the onscreen prompts that make up the order process and clicking the “Buy”, “Place Order” or equivalent order button, the Buyer agrees to these Terms and agrees that payment may be charged through the selected payment method.

1.3. The legally binding contract between the Seller and the Buyer for the purchase of the Goods (the “Purchase Contract”) is formed when the Seller sends an order confirmation email confirming the details of the Goods ordered.

1.4. The Buyer has the opportunity to review and correct any input errors during the ordering process and before submitting the order.

1.5. The Seller does its best to offer only Goods that are available. However, exceptional errors may occur and Goods may be unavailable or offered at an incorrect price. The Seller may reject or cancel an order where the Goods are unavailable, the Buyer is located outside the Seller’s delivery areas as stated on the Site, the Goods were mispriced, payment is not authorised, or the order appears fraudulent or otherwise unlawful. If an order is rejected or cancelled after payment has been made, the Seller will refund the Buyer without undue delay.

1.6. Before placing an order, the Buyer must carefully read the product description, warnings, instructions, safety information and recommendations for use appearing on the Site or provided with the Goods. The Buyer must use the Goods in accordance with their instructions and intended purpose.

2. Prices and Payment

2.1. Prices displayed on the Site include VAT or other applicable indirect taxes where required by law, unless otherwise stated. Delivery charges, if any, are displayed before the Buyer confirms the order.

2.2. If the applicable VAT or tax rate changes between the order date and the supply date, the Seller may adjust the amount payable, unless the Buyer has already paid in full before the change takes effect. If required by law, the Seller will inform the Buyer and allow the Buyer to cancel the order.

2.3. The Buyer must pay the price of the Goods when submitting the order. The Buyer may pay using the payment methods offered on the Site.

2.4. The Seller may use third-party payment service providers. The Buyer may also be subject to the terms and conditions of the selected payment provider.

3. Goods

3.1. Images, drawings, descriptions and other materials relating to the Goods are provided to give an approximate idea of the Goods. The actual colour, size, packaging or appearance of the Goods may vary slightly from what is shown on the Site, provided that the Goods remain in conformity with the Purchase Contract and applicable law.

3.2. The Seller may withdraw Goods from the Site in case of error, unavailability, legal or regulatory reasons, or other legitimate business reasons. If the Buyer has already paid for Goods that will not be delivered, the Seller will refund the Buyer without undue delay.

3.3. The Seller may suspend delivery to deal with technical issues, safety issues, regulatory issues or unexpected stock shortages. In such case, the Seller will inform the Buyer and, where applicable, provide an updated estimated delivery timeframe.

3.4. The Seller may make minor changes to the Goods to reflect changes in law, regulatory requirements, safety requirements, technical standards or to implement minor technical improvements, provided that such changes do not materially reduce the functionality or value of the Goods.

4. Delivery

4.1. The Seller will deliver the Goods to the delivery address provided by the Buyer during the order process, provided that the address is within the Seller’s delivery areas as stated on the Site.

4.2. Delivery is completed when the Goods are delivered to the address provided by the Buyer or to another location agreed with the Buyer.

4.3. The Seller is not responsible for delays caused by events outside its reasonable control or by the Buyer’s failure to provide accurate and complete delivery information.

4.4. If the Buyer does not accept delivery or does not collect the Goods after reasonable delivery attempts or notices, the Seller may contact the Buyer to arrange redelivery, charge reasonable additional delivery costs where permitted by law, or cancel the Purchase Contract and refund the Buyer after deducting reasonable costs where permitted by law.

4.5. Please refer to the Seller’s Shipping Policy for more information on delivery areas, delivery methods, delivery costs and parcel tracking.

5. Risk and Title

5.1. For Consumers, risk in the Goods passes to the Buyer when the Buyer or a person designated by the Buyer, other than the carrier, takes physical possession of the Goods.

5.2. For Buyers who are not Consumers, risk in the Goods passes upon delivery to the delivery address or carrier, as applicable.

5.3. Title to the Goods remains with the Seller until the Seller has received payment in full and cleared funds.

6. Returns, Defects and Issues with the Goods

6.1. If there is any issue with the Goods, the Buyer should contact the Seller’s customer service team at service@Aiper.com.

6.2. The Seller may offer a commercial warranty, refund policy or return policy as described on the Site. Such commercial policy is separate from, and does not limit, any mandatory statutory rights available to Consumers under applicable law.

6.3. The Seller will comply with its legal obligations to provide Goods that conform to the Purchase Contract and meet the requirements imposed by applicable law.

6.4. Consumers benefit from mandatory statutory rights under the consumer protection laws applicable in their country of residence, including, where applicable, rights relating to non-conforming goods, defective goods, repair, replacement, price reduction, refund and statutory guarantees.

6.5. The Seller is not responsible for defects, damage or non-conformity caused by:

(a) misuse, improper installation, improper maintenance or use contrary to instructions;

(b) normal wear and tear;

(c) wilful damage, negligence or abnormal storage or operating conditions;

(d) alteration or repair by the Buyer or a third party without the Seller’s written consent;

(e) use of the Goods with incompatible products, accessories, software or services;

(f) information, design or specifications supplied by the Buyer; or

(g) any cause attributable to the Buyer, except where the Seller remains liable under mandatory applicable law.

6.6. For Buyers who are not Consumers, except as expressly stated in these Terms or required by mandatory applicable law, all implied warranties, representations, conditions and undertakings are excluded to the fullest extent permitted by law.

7. Consumer Right of Withdrawal

7.1. Consumers who purchase Goods online generally have the right to withdraw from the Purchase Contract within fourteen days without giving any reason, subject to the conditions and exceptions set out below.

7.2. The withdrawal period expires fourteen days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, receives physical possession of the Goods. If the order is delivered in several parts, the withdrawal period expires fourteen days after the day on which the Consumer receives the last Goods.

7.3. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw by a clear statement, for example by email to service@Aiper.com. The Consumer may use the model withdrawal form at the end of these Terms, but this is not mandatory.

7.4. Where the purchase was made through a marketplace or platform that provides an electronic cancellation or withdrawal function, the Consumer may also use that function where available.

7.5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal notice before the withdrawal period expires.

7.6. The Consumer must return the Goods without undue delay and in any event no later than fourteen days after informing the Seller of the withdrawal. The deadline is met if the Consumer sends back the Goods before the fourteen-day period expires.

7.7. Unless the Seller has offered free returns or is required by law to bear the return costs, the Consumer must bear the direct cost of returning the Goods.

7.8. The Consumer should return the Goods using a reliable delivery service and keep proof of dispatch. If the Consumer cannot provide proof of dispatch and the Seller does not receive the Goods, the Seller may refuse the refund where permitted by law.

7.9. The Seller will refund payments received from the Consumer, without undue delay and no later than fourteen days after the Seller is informed of the Consumer’s decision to withdraw. The Seller may withhold the refund until it has received the Goods back or until the Consumer has supplied evidence of having sent back the Goods, whichever is earlier.

7.10. The Seller will make the refund using the same payment method used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise. The Consumer will not incur any fee as a result of the refund.

7.11. The Seller may reduce the refund to reflect any loss in value of the Goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

7.12. The right of withdrawal does not apply to:

(a) Goods made to the Consumer’s specifications or clearly personalised;

(b) sealed Goods which are not suitable for return for health protection or hygiene reasons, once unsealed after delivery;

(c) Goods which, after delivery, are inseparably mixed with other items;

(d) digital content or digital services where the Consumer has expressly agreed to immediate performance and acknowledged the loss of the right of withdrawal, where permitted by applicable law; and

(e) any other goods or services excluded from the right of withdrawal under applicable law.

7.13. This Section 7 applies only to Consumers. It does not apply to Buyers acting for professional or business purposes, except where mandatory law provides otherwise.

8. Liability

8.1. Nothing in these Terms excludes or limits the Seller’s liability where such exclusion or limitation is not permitted by applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, or mandatory product liability.

8.2. The Seller is not liable for any failure or delay in performing its obligations where such failure or delay is caused by the Buyer or by an event outside the Seller’s reasonable control.

8.3. The Seller is not responsible for websites, services or content provided by third parties, even if they are linked to or from the Site.

8.4. For Buyers who are not Consumers, the Seller is not liable for loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, business interruption, indirect loss or consequential loss.

8.5. For Buyers who are not Consumers, the Seller’s total contractual liability arising out of or in connection with the Purchase Contract shall not exceed the amount paid or payable by the Buyer for the relevant Goods, except where such limitation is not permitted by applicable law.

8.6. For Consumers, the Seller remains liable for foreseeable loss and damage caused by the Seller’s breach of these Terms or failure to use reasonable care and skill, subject always to mandatory applicable law.

9. Data Protection

9.1. The Seller processes personal data in accordance with its Privacy Policy, available on the Site.

9.2. The Privacy Policy explains what personal data the Seller collects, how it is used, the legal bases for processing, data retention, international transfers, data subject rights and how to contact the Seller regarding privacy matters.

10. Governing Law and Jurisdiction

10.1. These Terms and any Purchase Contract entered into pursuant to these Terms shall be governed by and construed in accordance with the laws of France, without prejudice to any mandatory consumer protection laws applicable in the Buyer’s country of residence.

10.2. If the Buyer is a Consumer resident in the European Union, Switzerland, Norway, Iceland, Liechtenstein or another country to which the Seller directs the Site, the Buyer also benefits from any mandatory consumer protection rights available under the laws of the country where the Buyer resides. Nothing in these Terms limits such mandatory rights.

10.3. The courts of France shall have non-exclusive jurisdiction. However, if the Buyer is a Consumer, the Buyer may also bring proceedings before the courts of the country in which the Buyer resides, where such right is granted under applicable mandatory law. The Seller may bring proceedings against the Buyer in the courts having jurisdiction under applicable law.

11. Alternative Dispute Resolution

11.1. If the Buyer is a Consumer and has a complaint, the Buyer should first contact the Seller's customer service team at service@aiper.com.

11.2. Consumers may submit disputes through the European Commission’s Consumer Redress platform available at https://consumer-redress.ec.europa.eu, or refer to an alternative dispute resolution ("ADR") body competent in their country of residence.

11.3. Nothing in this Section limits or affects any statutory rights or remedies available to Consumers under the mandatory consumer protection laws applicable in their country of residence.

12. Other Important Terms

12.1. The Seller may transfer its rights and obligations under the Purchase Contract to another organisation, provided that this does not reduce the Buyer’s rights under the Purchase Contract.

12.2. The Buyer may not transfer the Purchase Contract to another person without the Seller’s prior written consent.

12.3. These Terms apply to all orders placed online through the Site. The applicable version is the version in force at the time the Buyer places the order. Changes to these Terms will not affect orders already confirmed.

12.4. The Purchase Contract is between the Seller and the Buyer. No other person has the right to enforce any of its terms, except where applicable law provides otherwise.

12.5. If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

12.6. If the Seller delays enforcing any right under the Purchase Contract, this does not mean that the Seller has waived that right.

12.7. A “Force Majeure Event” means any event beyond the Seller’s reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, transport disruption, customs delays, shortage of materials, failure of utilities, failure of telecommunications networks, cyberattacks, governmental action, legal restrictions or other events that prevent or delay performance.

12.8. If performance is delayed by a Force Majeure Event, the Seller will contact the Buyer as soon as reasonably possible and take reasonable steps to minimise the delay. If the delay is substantial, the Buyer may contact the Seller to cancel the Purchase Contract and receive a refund for Goods paid for but not received.

12.9. If any provision of these Terms conflicts with mandatory consumer protection laws applicable in the Buyer’s country of residence, those mandatory provisions shall prevail to the extent required by law.

Model Withdrawal Form

Please complete and return this form only if you wish to withdraw from the contract.

To: Aiper INTELLIGENT SARL
Email: service@Aiper.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of Consumer(s):

Address of Consumer(s):

Signature of Consumer(s), only if this form is notified on paper:

Date:

(*) Delete as appropriate.