Robotic Pool Cleaners
For In-Ground Pools
Pinnacle | Scuba X1 Pro MaxPremium | Scuba X1 ProEssential | Scuba X1 Advanced | Scuab S1 ProAdvanced | Scuba S1Classic | Seagull Pro
For Above-Ground Pools
Scuba SEScuba E1Seagull SE
Pinnacle | Scuba X1 Pro Max
Premium | Scuba X1 Pro
Essential | Scuba X1
Advanced | Scuab S1 Pro
Advanced | Scuba S1
Classic | Seagull Pro
  Scuba SE
  Scuba E1
  Seagull SE
Pool Skimmers
Aiper Surfer S2
24/7 Nonstop Cleaning, Always On, Always Clean
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Aiper Surfer S1
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Handheld Vacuums
Handheld Pilot X1
Clean at Your Command
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Handheld Pilot H2
Handheld Vacuum Cleaner for Pools
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Smart Irrigation
IrriSense
Aiper IrriSense
LEARN MORE
Smart Pool Care
HydroComm
HydroComm Series
LEARN MORE
Support
Order Tracker
Support Video
Help Center
Process a Warranty
Contact Us
Where to Buy
STORE
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STORE
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Robotic Pool Cleaners
For In-Ground Pools
Pinnacle
|
Scuba X1 Pro Max
Premium
|
Scuba X1 Pro
Essential
|
Scuba X1
Advanced
|
Scuba S1 Pro
Advanced
|
Scuba S1
Classic
|
Seagull Pro
For Above-Ground Pools
Scuba SE
Scuba E1
Seagull SE
Pool Skimmers
Aiper Surfer S2
LEARN MORE
Aiper Surfer S1
LEARN MORE
Handheld Vacuums
Handheld Pilot X1
LEARN MORE
Handheld Pilot H2
LEARN MORE
Smart Irrigation
Aiper IrriSense
LEARN MORE
Smart Pool Care
HydroComm
LEARN MORE
Support
Contact-Us
Process a Warranty
Help Center
Support Video
Order Tracker
Where to Buy

How it works

Welcome to Aiper’s self-service page for processing warranty requests and making inquiries. All Aiper warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Aiper purchase may have caused.
Please note this page is regarding purchases made through this website or the Aiper store on Amazon. For purchases made through Aiper’s authorized resellers, please contact them directly.
All products purchased from Aiper come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or or on this chart. You can also verify the warranty period with our customer service team in the body of your message.
If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Thank you in advance for all of the information you provide; we know your time is valuable.
Email *
Phone
Name *
Please Upload Proof of Purchase (Screenshot of orders, Recipt, Invoice etc.) (Maximum 10MB)
Click or drag file to this area to upload
As part of the program, you wil need to submit proof of purchase. This is required for all submisions. All attachments should be no more than 10 MB
    Order Details
    Where did you purchase your Aiper? *
    • Aiper Official Store
    • Amazon
    • Walmart
    • Ebay
    • Lowes
    • HomeDepot
    • Bestbuy
    • Sam's
    • Rona
    • Tanguay
    • KPS
    • Leslie
    • LeroyMerlin
    • Other
    No data
    Your Aiper Series *
    • Seagull
    • Scuba
    • Surfer
    • Pilot
    • other
    No data
    Your Aiper Model *
    • Seagull Pro
    • Seagull Plus
    • Seagull SE
    • seagull 800/800b
    No data
    You can find this in your account’s order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
    address *
    Select
    No data
    (If applying for a replacement, we will arrange for it to be sent to this address.)
    Order Id *
    Example: AIPERUS10000(Official Website); 111-1234567-1234567(Amazon)
    You can find this in the order history of the account the purchase was made through.
    Issue Details *
    File Upload
    Click or drag file to this area to upload
      Serial Number
      The S/N is usually located at the bottom on the rating label with a QR code.
      The SN can be found on the main body of the product itself. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: FY529241.
      I have already read and agree: The Terms of Service and the Privacy Notice.
      Submit