Shipping Policy

Distribution Range:

We currently support the following EU member states to place orders: Germany, France, Spain, the Netherlands, Belgium, Austria, Luxembourg, and Portugal.

Please note: We do not support delivery to certain areas in Spain and France, including:
Spain: Some outlying islands with postal codes 35000-35999, 38000-38999, 51000-51999, 52000-52999, 07000-07999, etc.
France: Certain islands with postal codes 00200, 97000-98999, etc.

Shipping Costs & Delivery Times

Free Shipping on ALL orders over €79.

* Aiper is not responsible for any international duties and taxes on your order. All costs collected during the transportation are the sole responsibility of the customer.

Estimated Delivery Time

* 3-7 business days for the France, Germany, Spain.

Tracking Packages

Any delivery dates provided by Aiper are estimates.

You will receive a shipping confirmation email once your order is shipped containing your tracking number(s). If you’ve registered an Aiper account you can also review your order and shipping information using this link (https://www.17track.net/en) by entering your tracking number.

For more shipping inquiries, please contact our customer service and we will get back to you within 24~48 hours.

*Aiper is the No.1 brand of smart robotic pool cleaner in the world in terms of sales volume

Source: Euromonitor International Co., Ltd., in terms of 2025 manufacturer sales volume (units) in the world. Smart robotic pool cleaner is defined as: intelligent service robots integrating mechanical, electronic, software algorithm and sensor technologies. They autonomously or with minimal human intervention perform pool cleaning and maintenance tasks, typically featuring smart navigation, path planning, and multiple cleaning modes. Research completed in 2025/12.