Aiper Care

Your Peace of Mind Matters

Designed as an enhanced service system, Aiper Care offers an extended one-year standard warranty and complimentary replacement of limited consumables at no extra costs. This care plan reflects Aiper's ongoing commitment to delivering exceptional service and reliability to our valued customers while providing the peace of mind that Aiper is here to support the communities concerns and needs.

Aiper Care Eligibility

Duration:

Valid for purchases made between April 3 to June 5, 2025.

Participants:

All customers who purchased new Aiper products through official sales channels within the designated time period. (excluding accessory only orders)

Regions:

Exclusive to customers in the USA and Canada.
*Special Condition: Users must register for the Aiper Care Program within 30 days of product purchase. Failure to register on time will result in the forfeiture of the right to claim Aiper Care benefits.
Aiper Care Benefits

1.Extended One-Year Standard Warranty:

Aiper extends the warranty coverage on all qualifying Aiper products with an additional year of warranty service. This extension applies to all Aiper products including pool cleaning robots, skimmers, and handheld pool vacuums (excluding the Scuba X1 Pro Max).

Free Round-Trip Shipping for Repairs 11
No-Cost Repairs for Quality Issues
Free Replacement Parts for Defects
Complimentary System Upgrades
Priority Customer Support

2.Complimentary Consumables Replacement:

Aiper provides limited consumable replacements based on your product model. Replacements may be requested twice a year for the duration of your product's lifespan.

Product models:

Surfer S1, Surfer M1, Surfer S2, Pilot V2, Pilot H2, Scuba SE, Scuba 800, Scuba E1, Seagull SE, Seagull 800B, Seagull Pro, Scuba 800W, Scuba N1600, Pilot X1, Scuba L1.

Hook
Wheel
Bottom Brush

Product models:

Scuba S1, Scuba N1, Scuba S1 Pro, Scuba N1 Pro, Scuba N1 Plus, Scuba N1 Ultra, Scuba X1, Scuba X1 Pro, Scuba X1 Pro Max

Hook
Wheel
Bottom Brush
Bottom Brush
FAQ
01
Which products are eligible for Aiper Care?
All products purchased through official Aiper sales channels between April 3 and June 5, 2025, are eligible — excluding accessories only orders.
02
How do I claim my Aiper Care benefits?
To claim your benefits, register your order information and email through the Aiper Care landing page. Once approved by Aiper, you can contact our support team to redeem your warranty extension and free consumable replacements.
03
What are the requirements for claiming free consumables?
When requesting free consumable replacements, please provide photos showing the damage, wear, or tear to the corresponding consumables.
04
If I place multiple orders, can I enjoy Aiper Care benefits for each order?
As long as your orders are approved under Aiper Care, you are eligible to enjoy the benefits for multiple products.
05
How can I contact customer support for Aiper Care?
If you have any questions about the Aiper Care program, please contact our dedicated customer service team at [email protected].

*Aiper is the No.1 brand of smart robotic pool cleaner in the world in terms of sales volume

Source: Euromonitor International Co., Ltd., in terms of 2025 manufacturer sales volume (units) in the world. Smart robotic pool cleaner is defined as: intelligent service robots integrating mechanical, electronic, software algorithm and sensor technologies. They autonomously or with minimal human intervention perform pool cleaning and maintenance tasks, typically featuring smart navigation, path planning, and multiple cleaning modes. Research completed in 2025/12.