FAQ
Do you have a question?
When Aiper was founded in 2017, smart technology was kept indoors, never something you’d trust outside, and certainly not in your pool. We saw that as an opportunity. By bringing intelligent robotics outdoors, we could unlock a new way of living: one where maintenance fades into the background, and every day feels like a vacation at home.
It began with our signature cordless pool cleaners, helping people enjoy cleaner pools without the hassle. And now, with innovations like IrriSense, we’re reimagining the entire yard. The idea behind Aiper has always been simple: to create technology that gives people back their time, restores their peace of mind, and makes outdoor living effortless.
It’s “AI + PER.”
The “AI” represents the technology we aspire to master.
The “PER” represents the person, the millions of individuals we strive to serve.
Together, Aiper means AI for Person: technology with people, technology for people.
Through innovation, we create a carefree lifestyle for our customers and people across the world.
Aiper products are designed to make outdoor care effortless and responsible. Our pool cleaners minimize water waste by reducing the need to drain and refill pools, while using fewer chemicals for maintenance. Solar-powered devices save energy automatically, and IrriSense irrigation systems adapt to your yard and weather in real time, cutting water use by up to 40% each year.
But sustainability isn’t just local, every drop saved has a global impact. Through our partnership with Water.org, Aiper is helping bring safe water to over 4,000 people in need. From backyard pools to lawns, our products make it easy to save water, energy, and resources, while giving you more time to enjoy life outside.
A few important factors can help you choose the right cleaning robot. The first factor to consider is the size of the pool. It’s essential you measure the size of your pool before choosing an Aiper cleaner or contacting us for a consultation. Knowing the pool size and features of your pool will help us give you the perfect clean.
The second factor to consider is your desired cleaning coverage. The surface of your pool floor, pool shape, and other features such as stairs or slopes will impact what Aiper is best for your pool.
If you can’t quite decide which of our high quality robotic pool cleaners is right for you, we’ve made it simple! Just tell us a little bit about your pool, and Aiper will do the rest.
Please contact us for further consultation to find the perfect Aiper for your pool and needs.
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You can cancel or change your order while it’s still in processing status.
Once the status has changed to fulfilled or shipped, the order can not be canceled nor changed.
For orders placed on our website, please contact us via email at:
[email protected]2. Please make sure your country or postcode supports delivery. Please refer to Aiper shipping policy:
US: https://aiper.com/us/shipping-policy
3. If your country/region does not support shipping on our website, please visit https://aiper.com/us/authorized-sales-channels and find the local authorized stores.
Please check if you have placed a Pre-Sale order first.
If the product is In-Stock, it does take up to 1-2 business days to process and fulfill your order.
If the product is Pre-Sale, it will be shipped within the time shown on the sale page.
1. Pay With Paypal
2. Pay With Credit/Debit Card ( Visa, MasterCard, American Express, Discover, Diners, Maestro, and JCB.)
Please note that Aiper does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
1. For a registered account, the points will be added automatically when the order is completed.
2. If you purchased the product before registering your account, please get in touch with the customer service team at [email protected] to associate your order and add the points for you.
Order status can be checked through Order Tracking.
If the product is in stock, it usually ships in 1-2 business days.
If the product is pre-sale, it will be shipped within the time shown on the sale page.
Order Tracking Link：
Aiper’s units usually come with a 1-2 year warranty. You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly.
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If you need accessories, you can visit https://aiper.com/us/series/accessories to purchase. If you can’t find the accessories you need on this page, please contact our customer service.