FAQ
Do you have a question?
Back when Aiper was founded in 2017, smart tech was confined to the living room. It was never something you would risk putting outdoors, and certainly nothing you would ever dream of putting in your pool. The Aiper team saw this as a huge opportunity. We saw how smart robotics could unlock the next evolution in quality of life – paving the way for a home lifestyle that feels like a personal getaway, every day.
Enter Aiper’s signature line of products – the world’s best cordless robotic pool cleaners. From the Seagull Series to the Elite Pro, these revolutionary smart robots have brought vacation home for countless pool owners.
A few important factors can help you choose the right cleaning robot The first factor to consider is the size of the pool. It’s essential you measure the size of your pool before choosing an Aiper cleaner or contacting us for a consultation. Knowing the pool size and features of your pool will help us give you the perfect clean.
The second factor to consider is your desired cleaning coverage. The surface of your pool floor, pool shape, and other features such as stairs or slopes will impact what Aiper is best for your pool.
It is important to remember that our robots are not designed to clean benches and stairs.
If you can’t quite decide which of our high quality robotic pool cleaners is right for you, we’ve made it simple! Just tell us a little bit about your pool, and Aiper will do the rest.
Please contact us for further consultation to find the perfect Aiper for your pool and needs.
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Aiper Customer Experience Service Center provides return service. You can contact us via email or phone within 30 days.
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1. Before recharging your Aiper, please dry the charging port. After lifting the cleaner out of the water, ensure your Aiper is switched off(the indicator is off); otherwise, your unit will not charge.
2. Do not power on the cleaner when it’s on the ground.
3. Please clean the filter tray after each cleaning cycle.
PLS NOTE: The cleaner should be charged for long periods (over a month) as to perserve the battery life.
1. Ensure all the air in your Aiper has been pushed out by slowly submerging your Aiper into your pool.
2. The roller brushes are made of sponges. As you know, the sponge will get hardened if it has not been used for a long time. Therefore please make sure your sponge brushes are completely soaked and soft for the first use, and you can squeeze the sponge while in the water to allow a full soak for approx 1 hour before placing the machine. Then the cleaner will do a great job for you!
1. Check if the LED power supply is flashing. If it is flashing this may be because your scheduled cleaning is done, change your default time or restart the machine.
2. Ensure there is not a blockage in the filter basket.
3. Check if the cleaning belt at the bottom of the cleaner is broken, if you are experiencing this issue, call us by toll-free number +1(866) 850-0666 Mon-Sun 9 AM-9 PM (EST). A new belt will be mailed to you immediately.
Aiper’s units usually come with a 1-2 year warranty. You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly.
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You can contact our customer service staff by phone or email, and we will work to find a solution. In addition, we have a service workshop staffed by professional Aiper technicians to provide you with customer service.
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If you need accessories, you can click here to purchase. If you can’t find the accessories you need on this page, please contact our customer service.